Email Enquiry Form

Your enquiry will normally be processed within two-three working days but can take longer if the issue is complex or there are multiple problems.

If your situation is an emergency and you urgently require advice please attend our Drop-in session (opening times can be found below) or call Southwark Citizens Advice Bureau on 0344 499 4134 (call charges may apply). 

Please complete all sections of the form to assist the advisor in giving you the best advice possible in relation to your enquiry. Questions marked with an asterisk (*) are mandatory, the remaining fields are optional.

Personal Details

Housing & Residence

Employment & Income

How can we help you?

Data Protection Act 1998 - In order to help you we need to store information about you and the law says that we must get your consent to do this, by completing this form you consent that we can do this. We keep your information on a secure online database for a minimum of six years before it is destroyed. Everything you tell us will be treated confidentially. We may use some of this data to produce anonymous statistics, but we won’t share any personal details. There may be instances where an external auditor may review the information we hold on you relating to your legal matter. You have the right to request to see, alter or remove the information we hold on you, to do this please speak with our Services Manager.

Evaluation - Advising London is able to provide this service through statutory, trusts and foundation income, these funders may like to find out what you thought about the service we gave you and how this has impacted your life. The information you give may be passed to a research organisation, to evaluate the project, and they may contact you in the future to do this. This helps us improve the service we provide and ensure we are able to continue to secure funding for the future. This is optional and you can still receive free advice.

Permission to act on your behalf – To assist you with your legal problem we may need your authority to act on your behalf in order to deal with your case. Without your consent many organisations will not talk to us.